SkiesMC FAQ

Welcome to the official SkiesMC store.

Have a question about purchases, ranks, payments, or delivery? You will most likely find your answer below. If you still need help, our support team is always happy to assist.

Purchases

How do I receive my purchase?

Most purchases are delivered automatically within a few minutes after your payment has been confirmed.

Make sure you enter the correct Minecraft username during checkout.

I purchased something but did not receive it. What should I do?

First, make sure you are using the Minecraft account associated with the purchase and try reconnecting to the server.

If your purchase still has not arrived after a few minutes, contact our support team through Discord and provide your Minecraft username and order information.

Can I purchase something for another player?

Yes. You can purchase products for another player by entering their Minecraft username during checkout.

Please make sure the username is correct before completing your payment.

Can I purchase multiple products?

Yes. You can purchase multiple products as long as the individual product terms and limits allow it.

Payments

What payment methods do you accept?

The available payment methods are displayed during checkout. Payment options may vary depending on your country and the payment provider.

Are my payment details secure?

Yes. Payments are securely processed by Tebex and its payment providers. SkiesMC does not receive or store your full payment information.

My payment went through, but my purchase is still pending.

Some payments may take additional time to process or verify.

Please allow some time for the payment to complete. If your order remains pending, contact our support team with your order details.

Delivery

How long does delivery take?

Most purchases are delivered within a few minutes after payment confirmation.

In rare cases, delivery may take longer due to payment processing, server issues, or other technical problems.

What if I am offline when my purchase is delivered?

Depending on the product, it may be delivered the next time you join the server.

If you still cannot find your purchase after reconnecting, contact our support team.

Refunds

Can I get a refund?

Please review our refund policy before making a purchase.

Digital products that have already been delivered or used may not be eligible for a refund.

If you experience a problem with your purchase, please contact us before opening a payment dispute or chargeback.

I purchased the wrong product. Can it be changed?

Contact our support team as soon as possible.

If the product has not been delivered or used, we may be able to help depending on the situation.

What happens if I charge back a purchase?

Unauthorized chargebacks or payment disputes may result in the purchased products being removed and your account being restricted or banned from SkiesMC.

If there is an issue with your order, please contact us first so we have a chance to resolve it.

Ranks

Are ranks permanent?

This depends on the specific rank.

Always check the individual product description before purchasing. If a rank is listed as lifetime, it will not expire unless otherwise stated.

Can I upgrade my rank later?

Rank upgrades may be available depending on the products currently offered on the store.

If you are unsure, contact our support team before purchasing.

What happens if I change my Minecraft username?

Purchases may be associated with your Minecraft account or username depending on how the product is configured.

If you change your username and something does not appear correctly, contact our support team.

Promotions

Are sales and promotions permanent?

No. Sales, discounts, giveaways, and other promotions may only be available for a limited time.

Always check the promotion details for its duration and requirements.

Can I claim a promotion after it ends?

Limited time promotions are generally only available during the period stated in the promotion.

Once a promotion has ended, it may not be possible to claim it.

Account Security

Will SkiesMC staff ever ask for my password?

No.

Never give your Minecraft, Microsoft, Discord, Tebex, or payment passwords to anyone claiming to be staff.

Someone is pretending to be SkiesMC staff. What should I do?

Report the account to our official staff team through Discord.

Do not send them money, account information, passwords, or other sensitive information.

Server

What is the SkiesMC server address?

Java Edition: play.skiesmc.net

Bedrock Edition: play.skiesmc.net

Bedrock Port: 25569

What version does SkiesMC support?

Supported Minecraft versions may change as the network is updated.

For the currently supported versions, check the information provided on our server or Discord.

Support

Where can I get help?

The fastest way to get assistance is through the official SkiesMC Discord.

Our support team can help with missing purchases, payment issues, store questions, account problems, and other server related issues.

What should I include in a support ticket?

Please include:

Minecraft username

Tebex order ID

Product you purchased

Approximate purchase time

A description of the issue

Screenshots, if relevant

Never include your password or complete payment information.

Still Need Help?

If you could not find the answer to your question here, contact our support team through the official SkiesMC Discord.

We will do our best to help you as quickly as possible.

Thank you for supporting SkiesMC.